Shipping

All orders are shipped from Kitchener, Ontario, Canada.
Shipping is FREE Within North America, Excluding; Hawaii, Alaska, the Yukon, Nunavut & The Northwest Territories.

Export
We can export our product(s). Orders can be shipped to a freight forwarder or can be shipped via Canada Post. Receiver is liable for any customs import duties.

At this time, our product(s) are only available for sale within North America. Wholesale enquiries to ship abroad can be emailed to sales@boxxxers.com.

We do NOT offer drop shipping service.

Shipping Damage:
Our merchandise is shipped in packaging specifically designed to withstand the machinery used by the Canada Post. These packages provide superior protection against damage during shipping.
Damage to merchandise caused by opening packages with a sharp object is not considered to be damaged in shipping nor a defect in the merchandise.

If damage occurred during shipping, all original packaging must be included with the claim. This includes all stamps and markings of "Damaged in transit" applied by Canada Post.

All damage claims must be made within 7 days of original receipt.

Lost/Late packages:
Packages sometimes get lost in the mails. Please verify that all address information provided with the original order is correct. It can take several weeks for Canada Post to correct invalid addresses. Packages are traceable using the tracking number provided in the shipping confirmation e-mail. All lost package claims must be made within 20 days shipping. Claims initiated beyond the 20 day limit may not be honored.

We cannot be held responsible for delays incurred by Canada Post as they are out of our control.
Packages lost due to incorrect address information are the responsibility of the customer. We cannot be held responsible for lost packages due to incorrect address information.

Incorrect or Invalid Address:
No P.O. boxes!
If for some reason Canada Post is unable to deliver a package due to an incomplete or incorrect address and returns it to us, we will contact you for an alternate or corrected address. These orders may be subject to a reshipment charge to cover postage costs.